Need help with a Clarivia app?
The easiest way to contact us is directly from the app. This helps us identify the app you are using and can provide useful technical information that makes it easier to understand and resolve your request.
Clarivia App Support currently covers Coaching Log and Aideai, as well as future Clarivia apps.
Get support directly from the app
Whenever possible, please start your support request from within the app.
It only takes three steps:
Main menu → Support → Contact support via email
Your email app will open with a new support message with all the information we need to better help you. Add a description of your question or issue, then send the email to our support team.
Help us understand the issue
The more context you provide, the easier it is for us to investigate your request.
When relevant, please tell us:
- What you were trying to do
- What happened instead
- Any error message you saw
- The steps that led to the issue
- Whether the issue happens consistently or only sometimes
- Anything you already tried
A screenshot can also be useful when it helps explain what you are seeing.
Please do not send passwords, payment card details, authentication codes, or other sensitive information in a support request.
Can’t contact us from inside the app?
If you cannot access the app or the in-app support option, use the form below.
Thank you.
Frequently asked questions (FAQs)
What is the best way to contact Clarivia App Support?
Whenever possible, contact us directly from the app using Main menu → Support → Contact support via email. This is the preferred support method because it gives us a better starting point for understanding your request.
Can I use the website support form instead?
Yes. Use the form on this page if you cannot access the app, cannot use the in-app email option, or prefer to submit your request through the website.
Which apps does Clarivia App Support cover?
This support page covers Clarivia apps including Coaching Log and Aideai, as well as future apps developed by Clarivia.
What should I include in my support request?
Tell us what you were trying to do, what happened, any error message you received, and the steps that led to the issue. If appropriate, include a screenshot that helps illustrate the problem.
Can I contact you about a subscription or billing issue?
Yes. Contact us through the app or select Account or subscription when using the website support form.
Should I send personal or sensitive information?
No. Please do not send passwords, payment card information, authentication codes, or other sensitive information.
Need help?
For the most effective support experience, start directly from your Clarivia app:
Main menu → Support → Contact support via email
If you cannot use the in-app support option, submit the support form above.